If your KitchenAid Artisan stand mixer is not mixing the batter properly and the beater does not come close to the sides or bottom of the bowl while mixing, don't fret. While this can be annoying, it's not a product flaw and is a sign that you may have to do a small adjustment when setting up your mixer.
Why You Need to Adjust Your Mixer
The reason you may have to adjust your mixer is that when manufactured, the KitchenAid stand mixers are set for the beaters to just clear the bowl when mixing. However, this clearance may need to be adjusted so that the beaters are closer to the bowl during the mixing process, without coming into contact with the bottom or sides of the bowl. When the mixer is adjusted properly, the mixing action pulls all the batter in from the sides and bottom of the bowl, leaving minimal scraping required.
How to Adjust Your Mixer
Tilt-head models have a screw just below the area where the head is attached to the stand. You'll need to unplug your mixer and tilt the head up to find the screw. A slight clockwise (right) turn will lower the beater and a counter-clockwise (left) motion will raise it.
Bowl-lift models have an adjustment screw on the lower portion of the stand and you'll need to place the bowl's lift handle in the down position to see it, after unplugging the unit. The adjustment to lower the beater is clockwise (right) and counter-clockwise(left) to raise it.
You should use the flat beater to make this adjustment to ensure it just clears the bowl. If you've over-or-under corrected, the bowl may not lock properly in place, or you may hear the beater hit the sides or bottom of the bowl. If this happens, you may have to counter the adjustment slightly to correct it. These instructions also work to properly seat a BeaterBlade mixer attachment on your KitchenAid mixer.
Having the beater in the correct position is very important. If the beater hits the bowl, it could become chipped and the finish will affect cleaning and can also cause problems with the mixer motor.